Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

Packages from our warehouse in India are shipped worldwide throuhg premium shipping services like Fedex, DHL and EMS.

How Long Will it Take To Get My Package?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-10 Business days
Canada, Europe 7-10 Business days
Australia, New Zealand 7-10 Business days
Mexico, Central America, South America 7-10 Business days

 

*This doesn’t include our 10 day Made to Order period.

How Do I Track My Order?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

Usually in most cases a tracking number will be provided and you can track your order here.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How Should I to Contact if I Have Any Queries?

Your satisfaction is our #1 priority. Therefore,  you can reach us 24/7 with your queries, either through our Contact page or write to us at support@vinitajewels.com.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
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